Scamwatch has received over 12,000 reports of online shopping scams so far this year, with almost $7 million in reported losses. To help ensure individuals don't fall victim to scammers, Scamwatch recommends the following;

  • Watch out for popular products being sold at prices much lower than on other websites and sellers requesting payment through direct bank transfer or cryptocurrency.
  • Take the time to consider who you are dealing with and don’t be pressured by special offers.
  • Do your research by checking independent reviews of online stores or the seller’s history on classified websites.
  • Be cognizant of fake parcel delivery notifications via text message or email. Have you made recent purchases online? Australia Post will never ask you to click a link to enter your personal details, nor will they ask for credit card details or a fee to deliver your packages.

If you have been the victim of a scam, contact your bank as soon as possible and contact the platform on which you were scammed to inform them of the circumstances. Most financial institutions offer a chargeback service for credit cards and will dispute a credit transaction with the merchant if they still exist.

More information on scams is available on the Scamwatch website, including how to make a report and where to get help.

If you need any help regarding a possible scam and what to do next, reach out to our support team at any time. We're always here to help - just click the button below if you are on your mobile device to open your Sonder app.


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