Scams come in a variety of forms including: email, phone calls and text messages.

Scamwatch is a great source of information if you suspect that an unsolicited message or call may be a scam. You can follow @Scamwatchh_gov on Twitter to see the latest scams in circulation. For example:

  • myGov email scam. Scammers are sending emails pretending to be from the 'myGov customer care team'.

  • Facebook data breach. With millions of Facebook users affected, here's what you can do.

  • A chatbot scam impersonating Australian supermarket giant Woolworths.

  • Fake parcel delivery scams claiming you have an undelivered package.

  • Scammers pretending to be from the ATO contacting members of the community, telling them that they have a tax debt.

  • Elaborate phone scam targeting Chinese international students, known as 'virtual kidnapping'.

  • COVID-19 call scams taking credit card details to send testing kits.

  • Scammers appearing as delivery company DHL via email and phone call, requesting payment prior to delivery of goods.

  • Individuals taking large deposits from people seeking a dog whilst in lockdown.

  • Phishing emails and phone calls impersonating legitimate organisations (these include people pretending to be the World Health Organisation; charities; government authorities; travel agents and telecommunications companies).

Often, these kind of scams have the intention of taking payment from the innocent party. It is important to be aware of this to avoid undue financial, physical and mental stress.

Resources you can rely on:

If you are the recipient of unexpected or questionable material in any form (physical, text, phone call, email), you can rely on the following resources for clarity or validation:

  • You should check the official brand website for which the communication appears to have come from.

  • The Australian Government ScamWatch page tells you all of the current recognised scams.

  • The NZ Government Consumer Protection website tells you how to identify a scam and how to report it.


If you need any help regarding a possible scam and what to do next, reach out to our support team at any time. We're always here to help - just click the button below if you are on your mobile device to open your Sonder app.

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