Which Sonder features can I use in Australia and New Zealand?
If you are a Sonder member that is currently in Australia or New Zealand, you can access the following services and features:
Multilingual support from qualified humans, 24/7.
Chat privately with the team via message.
Speak to the team over the phone or via live chat.
Use "Track My Journey" so that the team can check you reach your destination safely.
Use "Check on Me" when you're meeting someone new and want Sonder to know where you'll be. We will get in touch at your specified time to check in.
Get connected to local support. Where possible, our team will get you the help you need nearby and in your own language.
Whenever necessary and in available areas, we can send a member of the team to assist you in-person. Their job is to provide you whatever support you need, and will be by your side until you feel confident.
Which Sonder features can I use if I am outside of Australia or New Zealand?
If you are using Sonder outside of Australia and New Zealand, you can access the following services and features:
Multilingual support from qualified humans, 24/7.
Chat privately with the team via message.
Speak to the team over the phone or via live chat.
(If you are able to use Google Services*) Use "Track My Journey" so that the team can check you reach your destination safely.
Use "Check on Me" when you're meeting someone new and want Sonder to know where you'll be. We will get in touch at your specified time to check in.
Get connected to local support. Where possible, our team will get you the help you need nearby and in your own language.
*Location sharing functionality is limited in China due to restrictions on Google products.