Which Sonder features can I use in Australia and New Zealand?

If you are a Sonder member that is currently in Australia or New Zealand, you can access the following services and features:

  • Multilingual support from qualified humans, 24/7.
  • Chat privately with the team via message.
  • Speak to the team over the phone or via live chat.
  • Use "Track My Journey" so that the team can check you reach your destination safely.
  • Use "Check on Me" when you're meeting someone new and want Sonder to know where you'll be. We will get in touch at your specified time to check in.
  • Get connected to local support. Where possible, our team will get you the help you need nearby and in your own language.
  • Whenever necessary and in available areas, we can send a member of the team to assist you in-person. Their job is to provide you whatever support you need, and will be by your side until you feel confident.

Which Sonder features can I use if I am outside of Australia or New Zealand?

If you are using Sonder outside of Australia and New Zealand, you can access the following services and features:

  • Multilingual support from qualified humans, 24/7.
  • Chat privately with the team via message.
  • Speak to the team over the phone or via live chat.
  • (If you are able to use Google Services*) Use "Track My Journey" so that the team can check you reach your destination safely.
  • Use "Check on Me" when you're meeting someone new and want Sonder to know where you'll be. We will get in touch at your specified time to check in.
  • Get connected to local support. Where possible, our team will get you the help you need nearby and in your own language.

*Location sharing functionality is limited in China due to restrictions on Google products.

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