Whether you want peace of mind knowing that there's someone looking out for you, or you need help with any issue relating to your safety or wellbeing, the Sonder app is the best way to connect with our experienced support team. Here's how it works:
The 'Swipe to get help' (android) or 'Get urgent help' (iOS) function.
This button triggers an alarm in our support centre, and is the best way to let us know you need urgent assistance. If you use this feature, we will call or message you straight away, and if you don't respond we will send help to your last known location. If you accidentally swipe for help, that's fine - just let us know you're okay by dropping us a message via the in-app chat.
Call or chat
Our multilingual support team is available 24/7 to take your calls or answer any enquiries you have. If you'd like to speak to someone, use the phone icon in the top right corner of the app.
If you'd prefer to chat with us, we've included some conversation starters to give you an idea of the most common things we help our members with. If you want assistance with something else, that's fine of course... just type your question in the chat bar underneath the starters. Tap the below button from your phone to be connected directly to the Sonder app.
Other safety features
Track My Journey
Walking alone at night or through potentially dangerous areas can be worrying. Using Sonder's ‘Track My Journey’ feature, you can let us know your destination and we will be able to track your location as you walk, cycle or drive.
If we see you stop along the way or go off-route, we’ll call or send you a message. If you don’t respond, we’ll send someone to your location to make sure you’re okay. This function is great to provide you peace of mind while you travel to any destination.
Check On Me
You can use this to set an amount of time you plan to be in a certain location. When the time runs out we'll call you to make sure you are safe. If you are safe you can end the Check On Me before the time runs out. This function is great when meeting new people for the first time or when you are in an unfamiliar environment.
Sonder keeps an eye on public safety and environmental incidents that may affect our members. If we detect that you're in the vicinity of such an event, we'll send you message to check that you're okay, or to advise you on how to keep safe. To ensure this feature works correctly, please ensure you give permission for Sonder to access your location.
Tip - if you're a regular user of Sonder you may want to save our number in your phone contacts so that if we call you, you'll know it's us. The number we will always call you from is (+61) 02 8379 7799, or (+64) 0 9887 9851 if you're in New Zealand.
If you have any questions or concerns please don’t hesitate to contact us.