Sometimes you might pocket dial us or forget to tell us you're okay at the end of a journey or meeting. Sometimes, that means we'll think there's something wrong so we'll call, or even send someone out to find you.

Please don't be embarrassed if this happens: after all, it's our job to never rest until we know you're okay. If you see some missed calls from us, notice some messages, or even get a knock on your door from one of our team, just let us know you're okay. The easiest way to do that is to start a chat through the app by tapping on the button below.

You can also call us directly. If you are in Australia call 1800 877 233 and New Zealand +64 9887 9711. We are available 24 hours, 7 days a week.

Did this answer your question?